Shipping & Policies

Welcome

Thank you for visiting our store. :) We do appreciate your business and promise to make your shopping experience with us a good one.

Payments

We now accept direct payment with debit card or credit card;
We now accept Etsy Gift Cards;
We accept payment via Paypal;
Registered Cheques;
Canadian Money Order;
Bank Etransfer (Canada Only)

*Layaway Plan for Orders $75 or more (30 days only). Please contact us with the item(s) you want to put away, and we will make you a custom listing for your layaway deposit. We will then make you a custom listing for the amount owing.

**Layaways are for a 30 day period only. If you do not purchase the item at the end of the 30 days, you will lose your deposit.

Shipping

** U.S. Clients- In order to ensure that you receive your parcel by the 25th of December, please choose a shipping method that is quick "Tracked Packet. It's only $15 (delivery time 4-7 days).

These are the last suggested dates in order for you to receive your package before December 25th:

Within Canada - regular parcel: December 11th
To the US - air parcel/packets: December 10th
Europe - air parcel/packets: December 2nd


Turnaround time is 1-10 days from date of purchase via Canada Postal Service. Our aim is to get the package out ASAP. If you would like the item shipped as a gift, please let us know when you purchase.



We take all of the necessary measures to assure your package is well handled from beginning to end, but we cannot be held responsible for any losses during transit, at this point it is out of our hands.







Refunds

We package our products very carefully (especially our fragile glass products - we pack them in a double box package). **It's noteworthy to mention, that in our many years of business, we've rarely had a problem with a broken item.**

Our products are backed up by a 100% satisfaction guarantee. If your product is NOT as described when you purchased it, you may return for a full refund including shipping to you. If it's broken, please take a photograph and email it before receiving a refund.

Additional

Coupon Codes: We cannot combine coupon codes; One coupon code per transaction.

Custom Orders: We love to make custom orders. If you have a vision you would like to share with us, please don't hesitate to contact us. We work very closely with our clients in order to make their vision a reality.

For Custom Orders, we ask 50% non refundable deposit. Sorry, no refunds on custom orders.

We are interested in wholesaling are products. Please inquire for more info.

*Layaway Plan for Orders $75 or more (30 days only). Please contact us with the item(s) you want to put away, and we will make you a custom listing for your layaway deposit. We will then make you a custom listing for the amount owing.

**Layaways are for a 30 day period only. If you do not purchase the item at the end of the 30 days, you will lose your deposit.

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